premier support and success
Proactive support partnership designed to help you get more from Insightly
Contact salesPremier Support and Success
Insightly’s Premier Support and Success Plan delivers the personalized support you need to take your business to the next level. Get access to individualized online training sessions and one-on-one technical guidance to help you make the most of your Insightly subscription and achieve your goals.
Basic support is included with every Insightly license. Get access to Insightly’s on-demand training, online knowledge resources, webinars, and in-product guides.
Basic Support
Included with licensePremier Support and Success
20% of Insightly investment; min. $3000 annuallyCustomer Support
Email support
Email support
Quickly and easily reach Insightly with convenient email support
Phone support
Phone support
Talk live to an Insightly team member who is trained to help guide you through technical challenges
Online knowledge base
Online knowledge base
Insightly’s articles, guides, and tutorials are designed to help you with common challenges so you can learn more, faster
Customer webinars and videos
Customer webinars and videos
Get insider tips and tricks from recorded videos, live webinars and demos
Enhanced technical support
Enhanced technical support
Receive faster response times and more personalized support
Integration support
Integration support
Access resources and documentation to help you integrate Insightly with your existing systems
API support
API support
Access comprehensive documentation and resources designed to help your technical teams work with Insightly’s API
Developer support
Developer support
Get dedicated support from Insightly’s expert development team to help you with more complex and custom technical requirements
Customer Success
System design and architectural guidance
System design and architectural guidance
Our expert guidance will ensure your system is scalable and future-proof
Staff training
Staff training
Training programs designed to bridge knowledge gaps, help your teams move with efficiency, and help you reach your goals
Expert coaching sessions
Expert coaching sessions
One-on-one, personalized training designed to help you achieve more with Insightly
Long-term adoption programs
Long-term adoption programs
Maximize your team’s adoption and usage of Insightly with ongoing partnership from Insightly’s customer success team
Customer success resources
Customer success resources
Maximize your success in partnership with Insightly’s consultative experts
Technical account management resources
Technical account management resources
Tackle your most complex technical challenges with hands-on support from Insightly experts
Business value reviews
Business value reviews
Maximize your Insightly investment with ongoing business reviews designed around your unique needs